Case Studies

Center for the Arts


The Center for the Arts was a well-loved, although not well-supported cultural organization in the community. They survived on a shoestring budget and had been experiencing a steady decline in membership support. Programming was inconsistent and reliance on revenue from productions within their relatively small venue could not support growth within the organization.


Amy was contracted to develop membership and revenue within the organization. The membership program was entirely revamped to introduced a tiered benefit program with escalating benefits for VIP members. With the new membership program, Amy was able to leverage increased support from community and corporate sponsors, more than doubling revenue over a two-year period.

Professional Fiduciary Association of California (PFAC)


When Olsen & Associates was contracted for association management and conference services for PFAC, there was a very contentious relationship between the management staff and the membership. The annual budget was just over $700K, membership had stalled, and annual conference attendance was on a decline. The two main sources of revenue were the annual conference and membership.


Over a five-year period, Olsen & Associates built the budget to over $1.4M, doubling membership, conference attendance and tripling conference sponsorship. Acting as Executive Director of the organization, Amy helped to build a positive and trusting relationship with the membership, building programs and member benefits that served the existing members and attracted new members. Amy added a new digital education system to the organization that now provides as much revenue for the organization as the annual conference.


You were professional, caring, and helpful.  What a relief… This is all new to us (and we’re feeling a little vulnerable), so we especially appreciated it!

Diana & Kern

I can always count on Amy for valuable input, thorough planning and follow through. She is an asset to our retreats.

Karol Avalon
Avalon Travel

Thank you for helping us kick off our program with coordination of the Provider and Consumer Focus Groups, as well as the open house. Your help with the planning and advertising of these events reaped a wonderful turnout. Thank you for helping us set the tone for success for our new office. We couldn’t have done it without you!

Tony Sauer
Nevada-Sierra Regional In-Home Supportive Services Public Authority

It has always been a pleasure to work with Amy. Her “people skills” are excellent. She is attentive, efficient and dedicated and always willing to go the extra mile for her clients and their guests to provide and ensure an optimum experience.

Dawson Hayward
Sedona Nature Excursions

Amy’s wonderful coordination of our event…was very much appreciated. She put up with all our last minute changes without ever causing us to feel uncomfortable which is invaluable.

Elizabeth Hall